🌿 1. Overview
At Rootara Farm, we aim to provide high-quality farm services and fresh produce. Due to the perishable and agricultural nature of our offerings, refunds and cancellations are subject to specific conditions outlined below.
📦 2. Order Cancellation
🔹 Before Order Confirmation
Orders can be canceled before payment confirmation without any charges.
🔹 After Order Confirmation
- Once an order is confirmed, it cannot be canceled
- This includes fruit deliveries and tree ownership purchases
🌳 3. Tree Ownership & Subscription Cancellation
Tree ownership plans are non-cancellable once activated.
Subscription plans:
- Can be canceled only for future billing cycles
- No refund for already active or consumed periods
💰 4. Refund Eligibility
Refunds may be issued only under the following conditions:
✅ Eligible Cases
- Payment deducted but order/service not confirmed
- Service not activated due to technical error
- Duplicate payment made by the user
- Order not delivered within a reasonable time (excluding force majeure conditions)
❌ Non-Refundable Cases
Refunds will not be provided in the following situations:
- Change of mind after purchase
- Seasonal variation in fruit quantity or quality
- Natural farming uncertainties (weather, pests, yield fluctuation)
- Minor delivery delays
- Incorrect address provided by the user
🍊 5. Damaged / Defective Products
We care about quality. If you receive damaged or spoiled produce:
📌 Conditions:
- Report within 24 hours of delivery
- Provide clear photo or video proof
✅ Resolution:
- Replacement (preferred), OR
- Partial/full refund (based on assessment)
⏳ 6. Refund Process
- Approved refunds will be processed within 5–10 business days
- Refunds will be credited to the original payment method
- Processing time may vary depending on your bank/payment provider (e.g., Razorpay)
⚠️ 7. Force Majeure
Rootara Farm shall not be held liable for delays or failure in service due to events beyond our control, including:
- Natural disasters
- Extreme weather conditions
- Government restrictions
- Supply chain disruptions
👉 No refunds will be issued in such cases.
🧾 8. Dispute Resolution
- All refund-related disputes will be reviewed internally
- The decision of Rootara Farm shall be final and binding