🌿 1. Introduction
Welcome to Rootara Farm ("we," "our," "us"). We are committed to safeguarding your personal data and ensuring transparency in how your information is collected, used, and protected.
This Privacy Policy applies to all users of our website, mobile application, and services related to:
- Tree ownership programs 🌱
- Fruit subscription services 🍊
- Farm-based produce delivery 🚜
By accessing or using our services, you agree to the terms of this Privacy Policy.
📊 2. Information We Collect
We collect different types of data to provide and improve our services:
🔹 a. Personal Information
- Full Name
- Email Address
- Phone Number
- Billing & Shipping Address
🔹 b. Account Information
- Login credentials
- Subscription details
- Order history
- Tree ownership records
🔹 c. Payment Information
- Payment method details (processed via secure third-party providers)
👉 We do not store your card or UPI credentials.
🔹 d. Technical & Usage Data
- IP address
- Device type & browser
- Pages visited & session duration
- App interactions
🔹 e. Location Data
- Approximate location for delivery services
- Optional precise location (if enabled)
🎯 3. How We Use Your Information
✔ Service Delivery
- Processing orders and subscriptions
- Managing tree ownership dashboards
- Delivering fruits and updates
✔ Communication
- Order confirmations
- Harvest updates 🌿
- Notifications and support messages
✔ Personalization
- Customized recommendations
- Tailored offers and plans
✔ Platform Improvement
- Analytics and performance tracking
- Bug fixes and feature upgrades
✔ Legal & Security
- Fraud detection
- Compliance with laws and regulations
🤝 4. Sharing of Information
We do not sell your personal data.
We may share your data only with:
🔹 Trusted Partners
- Payment gateways (e.g., Razorpay)
- Logistics and delivery providers
- Cloud hosting services
🔹 Legal Authorities
If required by law, regulation, or legal request.
🔹 Business Transfers
In case of merger, acquisition, or restructuring.
🍪 5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze traffic and behavior
You can disable cookies through your browser settings, but some features may not work properly.
🔒 6. Data Security
We implement industry-standard safeguards, including:
- SSL encryption 🔐
- Secure servers and firewalls
- Restricted data access
However, no method of transmission over the internet is 100% secure.
🧾 7. Data Retention
We retain your data only as long as necessary:
- Active accounts → retained for service continuity
- Legal requirements → retained as per law
- Inactive accounts → may be deleted after a defined period
🧑⚖️ 8. Your Rights
You have the right to:
- Access your personal data
- Request correction or updates
- Request deletion of your data
- Withdraw consent for marketing
To exercise your rights, contact us at:
🌍 9. International Data Transfer
Your data may be stored or processed on servers located outside your region, subject to applicable data protection laws.
🔄 10. Changes to This Policy
We may update this Privacy Policy periodically.
Changes will be posted on this page with an updated effective date.